Service Advisor - Kensington, NH

Location: Kensington, NH
Type of Employment: Full Time

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.


  • Fields internal and external customer inquiries to the Service Department
  • Responds to phones messages in a timely fashion
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously.
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • Monitors equipment records for expiration of extended and special warranties
  • Manages and processes parts and service warranty claims including computation of charges of shop work for each location
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and communicates to departmental management about warranty status on a regular basis
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

  • 2+ years in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to learn software in the dealer business system and Deere Warranty system
  • Knowledge of office procedures and attention to detail
  • General understanding of mechanical/technical terms is preferred
  • Ability to write and speak effectively to customers in person and on the phone
  • High School Diploma or equivalent experience

Hours of Operation:

Mon-Fri (8:00-5:00)

Sat 8:00-1:00 (April through June Saturday Hours 8:00-4:00)

If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week


  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • Day range:

Monday to Friday

Rotating weekends

Weekends as needed

Shift: Day shift

Work Location: In person, Kensington, NH

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